Order and Shipping Process

WHEN PLACING ORDERS

Ensure that your address is correctly entered and includes all relevant and/or required information. It would really help if you use the use of correct abbreviations, street numbers and building or apartment numbers as these are essential to ensure timely delivery of your order/s. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

SHIPPING COSTS

We have a fixed shipping cost of PHP 100.00 for all deliveries within the Philippines. This shipping cost will be shouldered by the customer, on top of the total cost of our products.

DELIVERY TURN AROUND TIMES

All our phone cases are MADE TO ORDER. Once we confirm your payment, we will proceed to preparing your orders. Please expect a turn around time of 7-14 business days (depending on your location) for the delivery of your order/s from the time of payment. Note that this is just an estimate as there are various external factors that may affect the delivery time of your order. Hope you understand. Thanks!

CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.

Koffer shall not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

RESERVED RIGHTS BY KOFFER TO REFUSE ORDERS

Koffer reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • Irregular or excessive returns history
  • Irregular or excessive returns history involving damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, Koffer reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.